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TSMarkMail - A Google Docs Add-on

I’ve done technical support both professionally and personally and on my wish list has always been a support tool with the following criteria:

  • Quick content creation in plain text (i.e., markdown)
  • Ability to embed screenshots and images
  • Enable sending content via email directly from source
  • Allow content archival in a labeled, searchable format for easy retrieval and reuse

Leveraging the Google Drive platform, I decided to build a simple Google Docs Add-on to provide this functionality. It’s called TSMarkMail.

TSMarkMail


Following is a video for those unfamiliar with Google Docs Add-ons.

TSMarkMail is a Google Docs Add-on which converts markdown (an easy-to-read-and-write plain text syntax developed by John Gruber) into a nicely formatted email which can be sent directly from a Google Document.

Here are TSMarkMail overview slides.

TSMarkMail highlights:

  • Install and access TSMarkMail from the convenient Add-ons menu in any Google Document
  • Create content using markdown
  • Take advantage of Google Document Chat and Real-time Collaboration
  • Insert images through the Google Document menu (or by referencing externally hosted images with markdown image syntax)
  • Easily select single or multiple email recipients with Google Contacts integration
  • Send nicely formatted emails with automatic markdown conversion and image embedding (with an option to preview before sending)
  • Take advantage of Google Drive folders and search to archive and reuse content
  • Create and update content from your mobile device

TSMarkMail is not only a good tool for technical support, but also can be used by anyone wanting a easy way to compose, send and reuse plain text content.

You can find the TSMarkMail install instructions, documentation and a markdown guide here.

Posted with : google-apps-script, google-docs